From Churn to Retention: The Authority Loop That Turns One-Time Customers Into Lifetime Advocates
Look, I’ve spent 18 years managing digital marketing campaigns for everything from state government projects to US-based IT firms. And I’ve learned something that most marketers get completely backwards. We obsess over customer acquisition. We spend fortunes on Google Ads, Facebook campaigns, and SEO to get people in the door. But here’s what actually happens …















